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The translation is done with deepL.com and taken as it is.  


IT in the pandemic

Titelbild - IT in der Pandemie zeigt eine junge Frau vor Flachbildschirmen

Nothing has kept us on our toes in recent months like the Corona virus. The world is still in a state of emergency. The IT Service Centre (ITS) has been confronted with challenges that no one would have thought possible before. How to bring as many employees as possible into the home office overnight? How can hardware be procured while demand is soaring worldwide? How do you create the technical conditions to make the teaching of an entire university possible online from one day to the next? A look back.

When Bavarian schools and day-care centres were closed in March 2020, the first employees moved into home offices. From one day to the next, new laptops and tablets had to be procured and provided with a basic installation. At the same time, prices for hardware skyrocketed and a wide variety of products were suddenly hard to come by. The number of network accesses from home via VPN increased enormously, so the structures had to be expanded as quickly as possible. Data had to be transferred from the university servers to home office PCs. Network traffic grew considerably. At the same time, more support was needed to connect network drives, set up email accounts or install a webcam. Even though the contact point was the first contact for employees in many cases, it would not have been possible to manage all this without the colleagues from the other work areas. "The interaction between the departments was great," says Dr Ronald Schönheiter, head of the ITS contact point.

Video conferences are now part of everyday life

As early as April 2020, the contract with the video conferencing provider Zoom was signed by the President of the University of Bayreuth. Within a few days, the account was configured in cooperation with the University of Würzburg and in close coordination with the university's IT Law Office with regard to data protection and IT security. Shortly afterwards, access was provided for around 15,000 users. Support channels and instructions for dealing with Zoom were also made available. Thus, in time for the start of lectures, Zoom was ready as an important tool for online teaching and exchange.

Microsoft (MS) Teams, which was made available in July 2020, offers a much greater range of functions. While Teams was only used by around 5,000 people at the beginning of August 2020, this figure had already risen to 11,000 by July 2021. Teams is particularly appreciated by employees because of its diverse possibilities. With its access to Office 365, it is ideally suited for working together on projects. Extra staff have been added to make Teams and MS365 available as quickly as possible. Furthermore, individual training courses and consultations for Teams 365 were carried out.

The access numbers on the Panopto server virtually exploded at the beginning of the pandemic. Only because new licences were purchased in time and the servers for Panopto were located directly in the server farm at the ITS in Bayreuth could the onslaught be withstood.

Many ITS employees also had to move to home offices, which presented some challenges for our familiar service points. The laptop consultation hour was completely closed for party traffic. Enquiries could still be guaranteed thanks to established remote maintenance tools and helpdesk. The PC garage was manned on site during the entire lockdown. However, only with individual appointments. The contact point was also manned throughout and the employees were always present. Despite the pandemic.

In addition to the incredible number of challenges that Corona meant for the employees of the IT Service Centre, existing projects were nevertheless pushed forward. For example, the E-Mail Classic service was switched to Exchange at the end of September. In January 2021, after time-consuming tendering procedures and negotiations, a new framework agreement for hardware procurement was concluded and implemented in a web shop.

All in all, it was a tour de force for all employees that is still ongoing.

Translated with www.DeepL.com/Translator (free version)

How secure is my password? - A review on the Information Security Week

Passwort im ITS Portal ändern

"Now I know exactly what is important when it comes to passwords!" confirmed a number of participants at the end of the ITS Information Security Week, which took place in the summer semester 2021 from 17 to 21 May 2021. You have probably asked yourself the question "How secure is my password?" more than once. That's why ITS took up this topic in a compact training course. The speakers explained how passwords work and why the recommendations on passwords as in the password policy make sense. The lively participation in the live training sessions showed how important this topic is to the users of the University of Bayreuth. If you also want to know how secure your password is, you can watch the training at any time on the video server of the University of Bayreuth. You can find the video on the Panopto server at: www.its.uni-bayreuth.de/cybersecurity An English-language version is also available in the same folder. The next Information Security Week on the topic: "Secure use of cloud services" will take place in the winter semester 2021/2022

Translated with www.DeepL.com/Translator (free version)


e-Learning: new features for the Winter semester 2021 / 2022

Moodle an der Universität Bayreuth im Wintersemester 2020/2021

With Moodle version 3.11, which ITS will introduce into the system in September
2021, will be accompanied by several improvements to already known functions. Among other things, the H5P* integration will be improved, an option to download several course contents simultaneously will be added, the quiz activity will be optimised, an accessibility check will be available and much more. In addition, as of 19/07/2021, two more activities will be available for instructors to design their courses:


  Alternative Forum

For several years, we have been repeatedly approached with the request that students can ask questions anonymously in the e-learning. This option will be mapped in the "Open Forum" plugin with the update. The forum will initially be available as an "alternative forum" parallel to the classic Moodle forum. Provided it has been configured in advance by the lecturer, it will allow course participants to post anonymously. It also has a design optimised for mobile devices.
 

PDF Annotation

With the plug-in "PDF Annotation", students can be provided with PDF files, which can then be used directly in the system by teachers and students. In the comments, for example, further questions can be asked about the text or the content can be discussed.
 

Terms of use

Finally, we would like to remind you of the conditions of use of the system for learners. Teachers who would like to create courses in the system can request this by sending an informal e-mail to elearning@uni-bayreuth.de. We will then promptly assign the role to you. We will then promptly assign you the role of "course administrator", which entitles you to create courses.

The courses created in the semester structure of the system will be moved to the archive after one year and will be available there for another 4 years. When this period expires, the corresponding semester area is deleted. For courses with permanent content, meta-courses and courses from university institutions, there are further course areas for which there are no deletion periods.
*Software for creating interactive videos and content

Translated with www.DeepL.com/Translator (free version)


All you can Read!

Herdt Skripte zu IT Themen über die Universitätsbibliothek downloaden

They may not be the ideal holiday book. But Herdt Verlag's scripts are considered by IT lecturers to be the
as the Mercedes of IT training reading. Students and employees of the University of Bayreuth can currently download more than 500 IT topics as PDF files free of charge. The form letter in Word, image processing with Photoshop or basics in
Excel - there is hardly an IT problem for which there is not a helpful Herdt script.

In order for access to work, the UniBT Proxy Add-on for the Firefox browser, the UniBT Proxy Add-On must first be installed.
which is offered on the following website:
https://laps.uni-bayreuth.de/proxy


With the add-on installed, the UniBT logo appears at the top right of the Firefox browser. browser, which you can click to switch the proxy on and off. After logging in to the proxy with a BT ID and password, the entire catalogue of the of the Herdt website at:

https://herdt-campus.com

is available. Any desired script can then be called up and downloaded as a PDF if required. Now
all you need is a lot of time to read. But here too the digital Herdt library may be able to help. Besides
IT materials, there is also reading material on many other issues of everyday questions of everyday work and study, for example time management. A good introduction to this extensive collection of knowledge would be the title "Using Time Successfully with the right time management to achieve your goals".
for download at:

https://herdt-campus.com/product/BP-Z

Have fun reading!

Right at the top in Bavaria!

is the slogan of the city of Hof. Dr. Heiko Schoberth, who has been associated with the University of Bayreuth for over 20 years, is now moving to the top. On 1 July of this year, he will take over the management of the Computer Centre at Hof University of Applied Sciences.
Dr. Heiko Schoberth began his career at the University of Bayreuth with a degree in physics. This was followed by a position as a research assistant at the Chair of Physical Chemistry II. After completing his doctorate at RWTH Aachen University, he took on the position of academic councillor at the Chair of MPS in the Faculty of Engineering.
In 2016, he moved to the IT Service Centre. His first project was the redesign of the website, as well as the editorial and visual revision of the external presentation. This includes the annual report, newsletter and various instructions and explanations for employees and students. The topics range from WLAN access for mobile phones to IT security or the use of services such as MyFiles and e-mail.
In addition, Dr Schoberth took over the Moodle e-learning system as the main contact person in 2017. Here he set numerous impulses for the digitalisation of teaching at the University of Bayreuth. For example, the integration of Turnitin for the detection of plagiarism. Another milestone was the introduction of the UniNow app in December 2018, as well as the technical support of the RW faculty in the introduction of distance learning software. WiseFlow.

In the pandemic year of 2020, when the world seemed to have gone off the rails, Dr. Heiko Schoberth created the technical basis for a purely online-based semester from scratch. With tireless commitment, he took over the administration of the Zoom access for students and employees, ensured the collection of contact data by expanding the UniNow app and designed the check-in posters in the lecture halls and seminar rooms in cooperation with the Central Technology Department.
Another hobbyhorse was the area of in-house training within the ITS. The varied and intensive seminars for managers and employees also aroused great interest among participants from other areas of the university. And there are quite a few who have thus laid the foundations for qualifying themselves for further management tasks.
We are naturally a little proud that a member of the IT Service Centre team has been given the opportunity to take such a career step and wish Dr. Heiko Schoberth all the best "up there". At the same time, we hope that he will remain connected to the University of Bayreuth and that we will be able to work more closely with the Hof team on one or two IT projects in the future.


DATES & EVENTS

CMS Basics

Due to contact restrictions, we currently only offer the CMS Basics training via video conference. You will need an internet-enabled computer with a microphone (video not mandatory) and can also participate from your home office. It is not necessary to download a specific program. You will receive an invitation link from us by e-mail with your registration confirmation.

Online training:

  • Monday, 27. September 2021 from 9:30 – 11:00 a.m.

Please register for the online training in the e-Learning course.



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Authors:  Dr. Johannes Förster, Claudia Willer

Verantwortlich für die Redaktion: Oliver Gschwender.