IT-Servicezentrum Anleitungen & Broschüren

ITS Newsflash

The Newsflash delivers concise and important updates from the IT Service Center at the University of Bayreuth.

13.10.2025 / Webshop

Problems with printing/plotting and ITS material distribution

Please note the following important change regarding the ordering of IT hardware via the webshop (https://webshop.edu-bayern.de):

Effective immediately, orders will no longer be reviewed by the IT Service Center (ITS). The approval by the authorized person will now directly trigger a binding order. Please ensure that the selected components are compatible with each other and meet the requirements of your work environment before placing an order.

Important notice: There is no right of return or exchange for hardware components ordered and delivered via the webshop, unlike in regular online retail. A careful selection prior to ordering is therefore essential!

We will be happy to advise you on specific configurations before you place your order – please contact us by email at: its-beratung@uni-bayreuth.de

06.10.2025 / Unipark / Tivian

New licence platform now available

We would like to inform you that a new Unipark licence platform is now available.

All users who wish to use Tivian in the future can apply for new access at the following link: https://forms.uni-bayreuth.de/formcycle/form/alias/1/TivianNutzer/

For existing users: To ensure a smooth transition, you will find instructions describing both the necessary export of your existing projects from the previous environment and the import into the new licence platform under LINK to import/export instructions on the ITS website.

Please also note:

All existing projects must be saved and transferred by 14 October 2025 (11:59 p.m.) at the latest.
Results data that has already been collected cannot be imported into new projects. Therefore, please finish and export any ongoing projects in good time.
From now on, new projects should only be created in the new licence environment.

If you have any questions, please do not hesitate to contact the UBT Unipark project team (tivian1@uni-bayreuth.de).

30.09.2025 / printing/plotting & ITS material distribution

Problems with printing/plotting and ITS material distribution

Because of staff shortages due to illness, we have to let you know that from early October to mid-November, there might be longer wait times for posters, banners, roll-ups, and ITS material distribution. We know this can be a pain, so we've put together some tips for you:

Use the lead time: Hand in your print data as early as possible. A few days before your appointment, think about whether you need any cables or accessories for your presentation.
Items that are not listed on the ITS material distribution order form may be ordered using the purchasing department form.

We ask for your understanding and patience during this time. If you have any further questions, please do not be afraid to contact Dr Neubauer (# 3135, guenther.neubauer@uni-bayreuth.de).

For general enquiries, please contact the ITS helpdesk as usual.
https://www.its.uni-bayreuth.de/anlaufstelle
Email: its-beratung@uni-bayreuth.de

Copying service / enquiries regarding the print shop
https://www.its.uni-bayreuth.de/print
Email: kopiererservice@uni-bayreuth.de
Telephone: 0921-55-5888 (in urgent cases)

ITS material distribution:
https://www.its.uni-bayreuth.de/materialausgabe
Email: its-material@uni-bayreuth.de

24.09.2025 / eduroam

Server certificates are being updated!

On 29 September 2025 between 7 and 9 a.m., we will be updating the server certificates for eduroam.

What does this mean for you?

After the changeover, eduroam may not work as usual. To help you prepare, we have compiled all the important information and practical tips on our website: https://laps.uni-bayreuth.de/news

If you still need help, we are happy to assist you. Our experts from the laptop consultation service will be happy to help you: https://laps.uni-bayreuth.de

We are here for you!

20.01.2025 / Windows

ANNOUNCEMENT – End of support for Windows 10

Support for Windows 10 will end on October 14, 2025, after this date security updates will no longer be provided, making systems open to attack. For this reason, devices with Windows 10 may no longer be operated in the University of Bayreuth network after this date.

The ITS recommends switching to Windows 11 in good time. In the next ITS News, which will be published in February, we will give you tips for the switch and answer some questions. As usual, the ITS Helpdesk will support you.

25.10.2024 / Software & Webshop

New SPSS licences & Changes to the Software Ordering Process

The annual provision of new single-user and concurrent licences for the SPSS software has now been carried out, so that from now on they can be ordered.

Change to the Software Ordering Process
In contrast to the hitherto usual ordering process via the IT Service Center website, you will now find SPSS in the item list for software (“Artikelliste für Software“) in the webshop.

As with ordering hardware equipment, authorised users can now purchase the required number of licences via the webshop. The installation files and descriptions, as well as any serial numbers for activating the software, are provided directly after receipt of the order in the order tracking of the person placing the order (main menu bar: “Profil” > “Auftragsverfolgung“).

When ordering licences on behalf of others, you can enter the end user's work email address or bt ID in the ‘General order data’ (“Allgemeinen Bestelldaten”) in the ‘Email address access order tracking’ („E-Mail-Adresse Zugriff Auftragsverfolgung“) or ‘User account access order tracking’ („E-Mail-Adresse Zugriff Auftragsverfolgung“) fields. Semicolons (;) and commas (,) are accepted as separators for multiple entries in these fields.

For orders from WAP funds, please use the ‘External remarks’ („Externe Bemerkungen“) field in the ‘General order data’ ((“Allgemeinen Bestelldaten”) to state the relevant cost center. The cost center for the own contribution can be selected under ‘Account assignment’ („Kontierung“).

In the coming weeks, the IT Service Center will endeavour to also transfer the remaining software items from the central licensing programmes, which were previously available via the ITS-Software online shop, to the webshop. Consequently, if you can no longer find the product you are looking for on the old site, it is worth taking a look at the webshop!

17.07.2024 / Gift card fraud

Attention: Fraud with gift cards can be expensive!

Unfortunately, the current wave of gift card fraud has claimed yet another victim at the University of Bayreuth. If you have been affected, please contact our Information Security Officer, Ralf Stöber, at phone number 3177 or via email at isb@uni-bayreuth.de.

The scam typically begins with an innocuous email that does not appear harmful.
Fraudsters then persuade their victims to purchase gift cards from well-known providers such as Apple, Google, or Amazon and send the codes to the scammers. The victims are left with the financial loss, which can easily amount to thousands of euros.

We want to alert you to this type of scam, which has been repeatedly targeting our university over the past few years. You can stay informed about the latest malware emails on our ITS malware warnings website. If you encounter a suspicious email that is not listed on this page, you can report it by using the report mail button or by forwarding it to its-security@uni-bayreuth.de for further inspection.

05.07.2024 / FortiSandbox

Enhanced Protection for Our Email Security: FortiSandbox

To further enhance our email security, we have integrated FortiSandbox alongside FortiMail.

What does FortiSandbox do?

FortiSandbox scrutinizes suspicious emails, including their URLs and attachments. Unlike standard FortiMail filtering, it can open URLs in a browser on a virtual machine, mimicking user behavior. This process is also applied to Office attachments, PDFs, scripts, and other file types. Each file is analyzed with the relevant application for any suspicious or dangerous behavior.

What happens if an email is suspicious?

If FortiSandbox classifies an email as low risk, a red text block is added to the email text. Emails deemed higher risk are moved to FortiMail’s system quarantine. In case of a false alarm, these emails can be retrieved through ITS support.

24.06.2024 / E-mail certificate

Digital Email Certificate

An email certificate, also known as a digital certificate or S/MIME certificate, enhances the security and authenticity of your emails. It protects both personal and business emails from identity theft, unauthorized access, and tampering.

You can now apply for your personal user certificate for email communication at the University of Bayreuth. Detailed instructions for applying and integrating the certificates into various email programs (Outlook/Windows, Outlook/macOS, and Apple Mail/macOS) are available on the Laptopsprechstunde pages.

25.04.2024 / Security update

Microsoft Security Update

Since March 15th, a necessary security update for the UBT Exchange Mail Server has caused various problems with the webmail service (mail.myubt.de). Users experienced problems such as being unable to download attachments and missing image icons, among other issues. For more details, please visit: https://info.its.uni-bayreuth.de/its-störungsmeldungen.

On April 23rd, Microsoft released a patch to address these problems, which was promptly applied by ITS on April 24th. These problems should now be resolved. If you continue to experience any problems, please contact us via email at its-beratung@uni-bayreuth.de.

16.04.2024 / A safe start to the semester

Safe Start to the Semester

Using computers is an essential part of your studies. Unfortunately, the number of threats from cybercriminals is rapidly increasing. To help you navigate these challenges, we are offering a new event at the beginning of the lecture period.

Safe Computing in Your Studies on Thursday, April 18, 2024, at 1:30 PM in Lecture Hall H18 (Building NW II) in collaboration with the K11 Division of the Bayreuth Criminal Police.

The event will begin with advice from the University of Bayreuth’s Information Security Officer, Ralf Stöber, on safe computing practices for students, in conjunction with the university’s services. Key topics will include:

Information Security Goals / Key Rules
What is the bt-Account? / Important ITS Services
Tips for Safe Computing
Following this, the K11 Division will provide guidance on:
How to protect yourself from current cybercriminal schemes
How to respond in a (computer) emergency
How to report cybercriminal offenses

At the end of the event, there will be an opportunity to ask questions.

You are welcome to submit topic suggestions via email to isb@uni-bayreuth.de.

13.02.2024

International Love Data Week

Under this year’s theme “My Kind of Data,” numerous events on research data will take place in the German-speaking region during “International Love Data Week” from February 12-16, 2024.

The University of Bayreuth is also participating in this week of action. University members with questions about research data management (RDM) are warmly invited to join. Topics include: