Student-Support
The laptop won't start anymore? The external hard drive is no longer recognised? Even after closing the 250 open browser tabs is your PC still too slow?
The ITS offers competent and quick help in such (and many other) cases - free of charge to all students at the University of Bayreuth!
Feel free to come by during our opening hours, no appointment necessary:
Monday - Friday: 8:30 a.m. – 11:00 a.m.
Monday - Thursday: 1:30 p.m. – 3:30 p.m.
IT Service Center Room: 3.2.U1.160 in the ITS / NW2
Or send us an email
- Stability problems with the computer
- Excessive heat/noise
- Analysis and advice on performance problems
- Advice on sources for hardware
- Installation of spare parts
- Technical support for hardware upgrades for laptops and desktops
- Problems with external storage media (e.g. USB sticks, external hard drives, memory cards, ...)
- Data backup of functional devices
- Data recovery from devices and storage media that no longer function
- Problems with malware (viruses, Trojans, etc.)
- Problems with software crashes
- Devices that cannot be repaired with reasonable effort due to their age and/or condition
- Devices with pirated operating systems
- Problems with/under discontinued, outdated or no longer supported operating systems, beta versions, server operating systems
- Problems when using office programs
- Problems with special application programs
- Smartphones, cell phones and tablets, or devices with iOS, Android, WebOS, Windows Phone, Windows Mobile, Bada or Symbian
- Multimedia devices in general (e.g. iPod, digicam, PSP ...)
- Peripheral devices with hardware defects (e.g. monitors, printers, scanners, ...)
- Damage caused by external influences (e.g. liquid/fall and overvoltage damage, ...)
- Problems with external internet access (e.g. DSL, UMTS, ...)
- Problems with internet access in the dormitories
This offer is not intended to compete with commercial providers. Therefore, only devices used exclusively or primarily by a student at the University of Bayreuth can be processed. Employees of the IT service center will decide on a case-by-case basis whether processing is possible or sensible. The service catalogue is intended to provide only a rough overview. Employees only offer personal advice on site and accept cases during the opening hours of the Student-Support - telephone support is not possible. The IT service center cannot guarantee success and cannot be held liable for any loss of data or damage. Necessary spare parts are only recommended; the students are responsible for obtaining them themselves. Employees cannot prepare any reports either.
The solution to your problem not yet found?
No problem! Our team at the ITS Helpdesk will be happy to assist you personally.
Or use our support form or our ITS chatbot.